Pet Relocation in South Africa,
Done Right.

1. Introduction

Global Lux Pet Travel (Pty) Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our pet relocation services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, postal address, and other contact details provided when you fill out forms or contact us.
• Pet Information: Details about your pet(s) including breed, age, health records, and travel requirements necessary for relocation services.
• Technical Data: IP address, browser type, operating system, and browsing behavior when you visit our website.
• Communication Data: Records of correspondence when you contact us via email, phone, or our website forms.

3. How We Use Your Information

We use the information we collect to:

• Provide and manage our pet relocation services
• Respond to your enquiries and communicate with you
• Process bookings and documentation for pet travel
• Send you service-related updates and information
• Improve our website and services
• Comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Veterinary professionals and pet care providers involved in your pet's travel
• Airlines and transport carriers necessary for pet relocation
• Government authorities when required for export/import documentation
• Service providers who assist us in operating our business (under strict confidentiality)

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device. You can choose to disable cookies through your browser settings, though this may affect website functionality.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal requirements)
• Opt out of marketing communications at any time

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Pet documentation may be retained as required by regulatory authorities.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children without parental or guardian consent.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

1. Agreement to Terms

By accessing our website or engaging our services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

2. Services Description

Global Lux Pet Travel (Pty) Ltd provides professional pet relocation services including:

• International and domestic pet transport
• Pet export and import documentation
• Flight coordination and booking assistance
• Quarantine arrangement guidance
• Flight crate procurement and preparation

3. Booking and Reservations

To initiate our services:

• You must provide accurate and complete information about your pet
• All required documentation must be submitted within specified timeframes
• A booking confirmation does not guarantee service availability
• Services are subject to airline/transport provider availability and regulations
• Government approvals and permits may affect scheduling

4. Pricing and Payment

Our pricing structure:

• Quotes are provided based on the specific requirements of each relocation
• Prices are subject to change based on airline fees, fuel surcharges, and regulatory requirements
• Payment terms will be specified in your service agreement
• Additional costs may arise from unforeseen circumstances (customs, quarantine, etc.)

5. Pet Health and Welfare

We are committed to the safety and wellbeing of all pets in our care:

• You confirm your pet is fit for travel
• All required vaccinations and health checks must be current
• We reserve the right to refuse transport of pets deemed unfit for travel
• You accept responsibility for any pre-existing conditions

6. Liability

While we take every precaution:

• We are not liable for delays caused by airlines, customs, or regulatory authorities
• We are not liable for events beyond our reasonable control (weather, mechanical issues, etc.)
• Our liability is limited to the value of services directly provided
• We recommend arranging appropriate pet travel insurance

7. No Refund Policy

All payments made to Global Lux Pet Travel are non-refundable under the following circumstances:

• Booking fees are non-refundable once processed
• Service fees for work already performed cannot be refunded
• Documentation fees paid to third parties (government agencies, consulates) are non-refundable
• Airline deposits and cargo fees are non-refundable once booked
• Crate purchases are non-refundable after delivery or customization
• Visa and permit fees are non-refundable regardless of outcome

Exceptions: Refunds may be considered solely at our discretion in extraordinary circumstances. Any approved refunds will be subject to processing fees and may take 30-60 business days to process.

8. Cancellation Policy

Cancellations are subject to the following charges:

• Cancellation more than 30 days before travel: 50% of total fee
• Cancellation 15-30 days before travel: 75% of total fee
• Cancellation less than 15 days before travel: 100% of total fee
• Third-party fees (airlines, government) are non-refundable regardless of timing

9. Rescheduling

Rescheduling may be possible subject to:

• Availability of alternative travel arrangements
• Payment of any rescheduling fees
• Updated documentation if travel dates change significantly
• Additional costs imposed by airlines or authorities

10. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Global Lux Pet Travel and protected by copyright laws.

11. Governing Law

These terms are governed by and construed in accordance with the laws of South Africa. Any disputes shall be subject to the exclusive jurisdiction of South African courts.

12. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website.

13. Contact Information

For questions regarding these Terms of Service, please contact us: